San Francisco Sofa Store

Product Availability:  Although most of the products shown on "this website" are in stock either at our or manufacture's warehouse, it may happen that the product was sold out or is no longer available.  If the product is backordered, we will contact you with approximate time of availability and you may decide whether you would like to wait, or you cancel an order.  If the product is no longer available we will offer you similar product; you may either accept or cancel the order. 

Order Processing:  After the order has been places it may take up to 2 days to process the order, although most of the time it takes a few hours.  At any time you may check order status online, or email, call or fax us.

Shipping / Delivery Policy: All shipping time frames are approximate. Under no circumstance we are liable if the product is delayed due to transportation problems, or other problems not directly caused by us. Approximate shipping time is stated on each products page. Shipping for large items that can't be shipped by FedEx is done by LTL carriers which specialize in home deliveries. 

 Delivery Procedures: (1) You will be contacted by a shipping company a minimum of 24 hours prior to delivery and given a 4 hour window for delivery. Requests for specific times may not be honored. If no one is available for the scheduled delivery, you will be charged redelivery fee. (2) Upstairs deliveries are subject to a $15.00 charge per flight per heavy item. (3) Drivers cannot handle furnishings that are not listed on the delivery documents.  Customer is responsible for making room for the new furniture. (4) Drivers can't deliver furniture unless someone 18 years or older is at home at the time of delivery. (5) Customer is responsible for measuring doorways, stairways, elevators, etc. to be sure merchandise will fit. If merchandise does not fit during delivery and you refuse it, you will be charged 15% restocking fee + delivery charges.

 Pickup: You may pickup the merchandise from our warehouse.  After we receive the merchandise, we will notify you when the pickup is available.  Customer is responsible for inspecting all items for damage prior to leaving the warehouse.

Damage Policy: When product arrives, customer or person who is authorized to receive the product is responsible IMMEDIATELY to determine (1) if the box or packing is damaged, (2) if the product inside is damaged.  If you sign for a package acceptance without any written comment regarding the damage, you waive your rights to claim freight damage.  Most of the time, during transportation, cartoon boxes and packing wear out even though the merchandise inside is in perfect condition.  Therefore, if you notice the packing is in bad condition, you are required to inspect the merchandise inside.  If you find the merchandise to be damaged, please report to the delivery personal and refuse the item.    There are different levels of damaged.  (1) If there is a small scratch, we may send you a mark up pencil and it will take a matter of second to make it invisible.  (2) If specific part is damaged or missing, we may send you a replacement within days. In the event that merchandise we deliver has a defect, we will inspect the furniture in your home, and repair or replace at our discretion.

Return Policy: You may return your product within 72 hours.  If you decide to return, you will be charged shipping both ways + 20% restocking fee.  Prior to returning, you are required to request an RMA by emailing us. 

Warranty Policy: Most of the items are covered under manufacture specific warranty.  Manufacturers warranty policy varies.  (1) Moving the furniture from the original delivery address voids any warranty. (2) Commercial usage will void warranty. (3) Warranty claims may take an estimated 30 days to process. By purchasing a product you accept manufacturer's specific warranty.

Extended warranty: Is available only on selected products that qualify for it and only during checkout.  Extended warranty starts after one year since the original delivery and acceptance date by customer.  Extended warranty is offered by MFI.  SofasShopping.com is not liable for the company offering the extended warranty.

Limitation of Liability:  PRICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, EVEN AFTER AN ORDER IS PLACED, AND THIS WEBSITE WILL NOT BE LIABLE FOR CHANGES, OTHER THAN TO FULLY REFUND PURCHASES BEFORE DELIVERY.  IN ALL CIRCUMSTANCES SOFASSHOPPING.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.  SOFASSHOPPING.COM, ITS DIRECTORS, EMPLOYERS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. SOFASSHOPPING.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT SOFASSHOPPING.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Sales Tax: Is collected only on orders delivered to California. Sales tax applies to the total price of the product(s), excluding shipping, sales tax, and extended warranty.

 Discounts: Is calculated from the total price of the product(s), excluding shipping, sales tax, and extended warranty.

 Colors: Sofashopping.com is not responsible for any claim due to dissatisfaction with the product colors, textures, stains and grains.  It is customer's responsibility to review samples of actual fabrics or finishes before placing an order.  If manufacturer doesn't supply samples in advance, we recommend customer to research at a local stores before ordering online. 

Dimensions: All dimensions are approximate.  Posted dimensions may vary plus or minus 1 - 2 inches from the description of the product.  We are not liable for products that do not fit into specific space.  Also for products such as Chairs, the height may not include the cushion.

Payment: Credit Cards - when placing an order, we don't charge your credit card; we only authorize it for the full amount.  Authorization means that full amount is reserved.  After we confirm that the product is available and is ready for shipping, we charge the full amount.  All information is encrypted and protected using SSL. Phone - by placing an order, you authorize us to call to complete the sale.

Cancellations:  All Merchandise that are in process, but not shipped are subject to 20 % restocking fee.  If the merchandise already left ours or manufacturers warehouse cancellation requires 20 % restocking fee + Shipping fees.